Privacy Policy

1. Information We Collect

Contact Information

When you interact with our services, we may collect:

• Name
• Phone number
• Email address
• Company name and business information
• Communication preferences

SMS/Text Messaging Information

When you opt in to receive text messages from us, we collect:

• Mobile phone number
• Opt-in timestamp and method
• Message delivery status
• Your responses and interactions with our messages

Technical Information

We may automatically collect certain technical information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

2. How We Collect Information

We collect information through various methods:

• Web Forms: When you submit contact forms on our website (solvian.digital)
• Phone Calls: During consultation calls when you provide verbal consent
• Written Agreements: Through service agreements and contracts
• SMS Opt-In: When you text keywords like START, YES, or SUBSCRIBE to our number
• Email Communication: When you email us directly
• Automated Technologies: Through cookies and similar tracking technologies on our website

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide AI automation services, consultations, and project management
• Communication: To send appointment reminders, project updates, and respond to your inquiries
• Customer Support: To provide technical support and customer service
• Business Operations: To process payments, maintain records, and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Service Improvement: To analyze usage patterns and improve our website and services

4. Information Sharing and Disclosure

We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who help us operate our business (e.g., SMS providers, email services, payment processors) who are contractually obligated to protect your information
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our clients or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
• With Your Consent: When you explicitly authorize us to share your information

Important Note: We do not share your phone number, SMS opt-in data, or consent information with third parties for their marketing purposes. We only share data with service providers necessary to deliver our services to you.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain business records
• Comply with legal obligations
• Resolve disputes and enforce agreements

For SMS opt-in data: We retain your information as long as you are subscribed to our messaging service. After you opt out, we retain minimal data only as required for legal compliance and record-keeping (typically 3-7 years).

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications (email or SMS) at any time
• Restriction: Request that we limit how we use your information
• Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at hello@solvian.digital.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. SMS Carrier Disclaimer

Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Message delivery depends on your carrier's network and is outside our control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to our mailing list
• Posting a notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

14. International Users

Our services are based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate.