Updates

We've rolled out intelligent human escalation for all AI Receptionist clients. When a caller's situation requires a human touch — whether it's a sensitive complaint, a complex lease negotiation, or an emergency that needs immediate personal attention — our AI now seamlessly transfers the call to the appropriate team member.

How it works:

• The AI detects when a situation exceeds its scope based on customizable escalation rules
• Callers are immediately transferred to the right person or department
• A full conversation summary is passed along so the human agent has full context
• No more cold transfers — your team picks up right where the AI left off

This ensures that your tenants and prospects always get the help they need, while your team only handles the calls that truly require their expertise. Everything else continues to be handled automatically, 24/7.

Our AI Receptionist platform now supports outbound calling for Community Association Manager (CAM) follow-ups. This means your AI can proactively reach out to homeowners, tenants, and vendors on behalf of your property management team.

Use cases include:

• Following up on maintenance requests to confirm completion
• Reminding homeowners about upcoming HOA meetings or deadlines
• Confirming vendor appointments and scheduling
• Reaching out to delinquent accounts with payment reminders
• Post-move-in check-ins with new tenants

Each outbound call is logged and summarized automatically. Your team gets a complete record of every interaction without lifting a finger. The AI follows your scripts and business rules, ensuring consistent, professional communication every time.

This feature is available now for all AI Receptionist clients at no additional cost.

Your AI receptionist can now handle multiple properties with distinct knowledge bases. When a caller asks about a specific property, the AI automatically pulls the correct information — availability, pricing, amenities, pet policies, and application details — for that exact property.

This is especially powerful for property management companies with diverse portfolios. Each property gets its own set of answers while maintaining a single, unified phone number and consistent caller experience.

Our automated communications platform is now live for all clients. Property managers can now set up personalized email and text sequences that nurture leads from first inquiry to signed lease.

• Automated follow-up emails within minutes of a new inquiry
• Showing confirmation and reminder texts
• Post-showing follow-up sequences with personalized messaging

Every campaign is fully customizable to match your brand voice and business processes. Your account manager will help you set up your initial campaigns during onboarding.

We are excited to announce the official launch of the Solvian Digital AI Receptionist platform. After months of development and testing with early clients, our AI receptionist is now available to property management companies and real estate brokerages nationwide.

Our platform delivers 24/7 call handling with real-time actions including tour scheduling, call transfers, form submissions, and property-specific question answering — all at half the cost of a human receptionist.

Tenants can now submit maintenance requests directly by phone through your AI receptionist. The AI captures the issue details, urgency level, unit number, and contact preferences, then logs the request in your system and sends the tenant an instant confirmation text.

For emergencies like water leaks, HVAC failures, or lockouts, the AI recognizes urgency and immediately transfers the call to your on-call maintenance team while simultaneously logging the request.